Since opening our doors in 1966, Richmond Building Supplies has developed a reputation for standing behind our products and services. Although we try to get it right every time, when we become aware of defects or issues with our products and services, our first priority is to address the issue as soon as possible.
Subject to the exclusions and limitations below, RBS offers one-year warranty against defects on its products and services from the date of delivery.
Defects which arise after one year may be covered by our suppliers’ / manufactures’ (as applicable) warranty. See below.
Exclusions and limitations
Our warranty does not cover the following:
- Painting or finishing of our products which are not in accordance with manufacturers’ instructions. (Links to manufacturers’ instructions and warranties are below). Note in particular the requirements by door manufacturers for the entire door – including edges, top, bottom and sides – to be finished.
- Defects caused by misuse or mishandling by the purchaser
- Defects caused by incorrect installation