Richmond Building Supplies Co. Ltd. (“RBS”, “we”, “us” or “our”) takes steps to ensure it meets privacy principles and requirements with respect to personal information under applicable Canadian privacy legislation. The purpose of this statement is to inform our customers and other individuals we deal with (“you” or “your”) how we collect, use, disclose and protect your personal information. Personal information is information about an identifiable individual, as more particularly described under applicable privacy legislation. This statement applies to our collection, use and disclosure of personal information in Canada. This statement does not apply to information about our employees or to information that is not personal information.
Personal Information We Collect
RBS and its agents and representatives collect personal information in a number of circumstances in the course of providing products and services to our customers. Personal information we collect includes:
– name, address, telephone number, e-mail address and other contact information collected, for example, through general sales activities, when a customer requests warranty or other services, through online and offline contest entry forms or through other features of our websites;
– information about products you have purchased, for instance if you request warranty services;
– optional demographic information we may request through our website, on contest forms or through surveys to understand our customers better, for example biographical information such as age, marital status, education or household income, or other information about your interests, activities, past purchases of our products or similar information;
– and otherwise with consent or as permitted or required by law.
Use of Personal Information
RBS generally uses personal information for the following purposes:
– providing warranty and replacement services or other customer service when an individual contacts us for this purpose, which involves use of contact information and information about the particular product purchased,
– if you have opted to receive such materials, sending additional product information, offers and promotions regarding our products and services or those of our affiliates by electronic or regular mail, including tailoring these marketing initiatives to meet individual interests based on additional information you have voluntarily provided about you or your interests (for instance through surveys and contests),
– maintaining business records for reasonable periods, and generally managing and administering our business,
– meeting legal, regulatory, insurance, security and processing requirements.
– and otherwise with consent or as permitted or required by law.
Disclosure of Your Personal Information
Personal information may be used by RBS and disclosed to parties connected with the contemplated or actual financing, securitization, insuring, sale, assignment or other disposal of all or part of RBS or our business or assets, including for the purposes of permitting such parties to determine whether to proceed or continue with such transaction, fulfilling reporting, inspection or audit requirements or obligations to such parties, and use disclosure of your personal information by such parties for substantially the same purposes as described in this statement.
RBS may otherwise disclose personal information as necessary to meet legal, regulatory, insurance, audit and security requirements, with your consent, or as permitted or required by law.
RBS operates certain websites, (for example www.richmondbuilding.com). Personal information you voluntarily provide through our websites is used as described in “Use of your Personal Information” above, including to respond to your inquiries, fulfill your requests, administer online contests and surveys, to send you further periodic information about our products and services (if you have chosen that option), and if you provide further information requested, to learn about our customers’ interests and preferences and provide you with information and offers suited to those interests and preferences.
Children (under the age of majority)
RBS does not knowingly collect, use or retain any personal information from visitors to our websites who are under the age of majority. Where appropriate, we will instruct children not to submit information to our websites or advertisements. We will delete any records of any such personal information that comes to our attention. If it comes to your attention that your child has provided any personal information to our websites, we invite you to notify us by contacting us as described below (see “Opt Out” in this section or “Access, Corrections and Contacting Us” further below) or by contacting us via the “Contact Us” section of the website, so that we may delete the information from our records and discontinue any related features or services.
Parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from disclosing online their name, address and other personal information without parental permission.
Anonymous Information Collected Automatically
In general, you can visit our websites and view their content while remaining anonymous by not providing any personal information. In some cases, we may collect information about you that is not linked with an identifiable individual. Examples of this type of information include the Internet browser you are using, the type of operating system, the domain name of the website which linked you to our site, and the pages you visited while you were using the website. When collected, we use non-personally identifiable information in a non-identifying, anonymous and aggregate form to determine the overall reaction to various sections of the website, measure the effectiveness and usefulness of various pages and to improve the flow and interconnectivity of the site.
Opt-out. If after requesting e-mail materials, offers or correspondence or otherwise providing your personal information when visiting our website you no longer wish to receive those materials, please send an email to unsubscribe@richmondbuilding and we will promptly remove you from our list. Please be sure to include your name and e-mail address in your email.
External Links. Our websites may contain links to other websites that are provided as a convenience only, and which may have different privacy policies and practices than RBS’s. RBS has no responsibility for such third party websites, and individuals are advised to review the privacy policies of any third party websites they visit.
Consent to the collection, use and disclosure of personal information may be given in various ways. Consent can be express (for example, orally, electronically or on a form you may sign describing the intended uses and disclosures of personal information) or implied (for example, when you provide information necessary for a service you have requested). You may provide your consent in some circumstances where notice has been provided to you about our intentions with respect to your personal information and you have not withdrawn your consent for an identified purpose, such as by using an “opt out” option provided, if any). Consent may be given by your authorized representative (such as a legal guardian or a person having a power of attorney). Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes identified or described in this privacy statement, if applicable, or otherwise at the time of collection. You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Note that if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services.
RBS collects, uses and discloses your personal information with your consent, except as permitted or required by law. We may be required or permitted under statute or regulation to collect, use or disclose personal information without your consent, for example to comply with a court order, to comply with local or federal regulations or a legally permitted inquiry by a government agency, or to collect a debt owed to us.
We protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. Authorized employees, agents and mandataries of RBS who require access to your personal information in order to fulfil their job requirements will have access to your personal information.
Access, Correction and Contacting Us
RBS may establish and maintain a file of your personal information for the purposes described above, which will be accessible at 12231 Bridgeport Road, Ricmond BC V6Y 1J4. If you wish to request access or correction of your personal information in our custody or control, you may write to the above address, attention Privacy Officer. Your right to access or correct your personal information is subject to applicable legal restrictions. We take reasonable steps to ensure that your personal information we collect, use or disclose is accurate, complete and up to date as necessary for the purpose for which it was collected. If you wish to make inquiries or complaints or have other concerns about our personal information practices, you may write to us as described above, e-mail us at firstname.lastname@example.org or telephone us at 604.278.9865.
Privacy Statement Changes
This privacy statement may be revised from time to time. If we intend to use or disclose personal information for purposes not described in this statement, we will make reasonable efforts to notify affected individuals in advance, if necessary. If you are concerned about how your personal information is used, you should contact us as described above or check back at our website periodically to obtain a current copy of this statement. This privacy statement is effective as of May 1st, 2010.